> ## Documentation Index
> Fetch the complete documentation index at: https://botpress.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Trigger actions when conversation starts

You can make Webchat perform specific actions as soon as a user starts a new conversation. These actions execute before the user sends their first message, making them useful for:

* Sending a welcome message to the user
* Notifying a live agent that a user is chatting with the bot
* Pre-loading any data required for the conversation

## 1. Add the Conversation Started Trigger

In your Workflow, right-click and select **Trigger**, then **Conversation Started**:

![Conversation Started Trigger](https://mintcdn.com/botpress/q8S__MXzNBiXVmVj/webchat/interact/assets/conversation-started.png?fit=max\&auto=format\&n=q8S__MXzNBiXVmVj\&q=85\&s=ba1334262c7be2d0c32b74ebd31c58fd)

This will add the **Conversation Started** Trigger to your Workflow.

## 2. Setup your Trigger

Now, you can add anything you want after your Trigger—it'll execute when a user starts a new conversation:

![Welcome message](https://mintcdn.com/botpress/q8S__MXzNBiXVmVj/webchat/interact/assets/welcome-message.png?fit=max\&auto=format\&n=q8S__MXzNBiXVmVj\&q=85\&s=a37111e6a65ca859f563a8acde6a92f6)

> [!NOTE]
>
> Like other Triggers, **Conversation Started** won't work in the Studio's emulator—you have to test it using Webchat.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.