Filtering Events
The Events page allows you to filter events by the following criteria:- Event: The type of event that occurred.
- Conversation: The conversation to which the event belongs. You can filter by conversation ID.
- User: The user who triggered the event. You can filter by user ID.
- Message: The message content. You can filter by message ID.
Types of Events
message_created
: Generated when a new message is created by a user.state_expired
: Indicates that a conversation state has expired.task_update
: Reflects changes in the status of a task.webhook:event
: Triggered by a webhook event.webchat:conversationStarted
: Marks the beginning of a new conversation.webchat:trigger
: Indicates that a trigger has been activated.botready
: Signifies that the bot is ready to receive messages.botpublished
: Occurs when the bot is published.
Event Statuses
Events can have one of the following statuses:Processed
: The event has been successfully handled by the bot.Failed
: The bot encountered an error while processing the event.Pending
: The event is in the queue, awaiting processing.Ignored
: The event has been deliberately ignored, usually by design.