Inspect behaviour

You can inspect your agent’s behaviour in the Inspect section of your agent’s menu. Here’s a breakdown of each sub-section:

Logs

You can view logs from all your agent’s conversations in the Logs sub-section. This includes system logs that provide updates on your agent’s status, as well as logs from any integrations you have installed:

You can filter logs by date and time to narrow down your search for a specific event or conversation.

Custom logs

You can add custom logs when writing code in Studio—just use JavaScript’s console.log:

console.log('An error occured.')

Once you’ve published your changes, your bot will print that statement to its logs every time the code executes.

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Events

Events represent anything that happens within the bot, such as messages from users, bot replies, and system-level occurrences. You can view all incoming events processed by your agent in the Events section:

Event data

Select any event to view a detailed JSON representation of all its associated data:

Quota

Incoming events count towards your plan’s Incoming Messages & Events quota. If you need to increase this quota, go to the Billing section.

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Files

You can view all files uploaded to your agent in the Files section. This includes:

• Files uploaded by users
• Files indexed as part of a Knowledge Base
• System files
• Files you’ve uploaded yourself using the Files API

Inspect file data

Select any file to view a detailed JSON representation of all its associated data:

View a file

To view a file, select it and open its URL.

Download a file

To download a file, select to open additional options, then Download.

Delete a file

To delete a file, select to open additional options, then Delete.

Quota

Any files you store count against your File Storage quota. You can increase your quota in your dashboard’s Billing menu.

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Issues

You can view any problems or errors your agent encountered in the Issues sub-section:

The Category field tells you where the issue came from, while the Events field tells you how many times it occurred. Select any issue to view a list of all occurrences:

This gives you detailed information about each occurrence, like:

• Its payload
• The associated user and conversation IDs
• The channel or integration on which it occurred