Integrate your bot with Zendesk using the official integration.
Open in HubvThe official Zendesk integration allows you to create and manage support tickets directly from your bot. You can also assign a Zendesk agent to communicate directly with the user, all within the same conversation initially handled by the bot.
Zendesk integration versions below v3.0.0 are deprecated and will be retired on January 12, 2026.To avoid disruptions, upgrade to v3.0.0+ and reconnect using OAuth. If you’re already on v3.0.0+, no further action is required.
We recommend that you only link your Zendesk account with one bot. Linking the same Zendesk account with multiple bots will raise an error and cause unexpected behaviour.
1
In Botpress Studio, select Explore Hub in the upper-right corner.
2
Search for the Zendesk integration, then select Install Integration.
3
In the Configuration menu, select Authorize Zendesk.
4
Follow the instructions to connect Botpress to your Zendesk account.
Done! You can now create and manage support tickets directly from your bot.
