WhatsApp Setup

Add a bot to WhatsApp using the official integration.

Open in Hubv4.2.5

The official WhatsApp integration allows your users to chat with your bot by messaging a WhatsApp number.

Setup

Basic configuration

You will need:

• A published bot
• A Facebook account

Visual learner?

Check out our WhatsApp guide on YouTube for a step-by-step video guide.

1. In Botpress Studio, select Explore Hub in the upper-right corner.
2. Search for the WhatsApp integration, then select Install Integration.
3. In the Configuration menu, select Authorize WhatsApp.
4. Follow the instructions to connect Botpress to your WhatsApp account.

Additional requirements:

• While setting up your WhatsApp integration, we will ask you to create or select:

  • A Facebook business page
  • A WhatsApp business account

• After setup is complete, your business will undergo a verification process by Meta, the parent company of WhatsApp. This verification confirms the identity and eligibility of your business to use Meta’s platforms.

Troubleshooting

Not receiving messages from bot on WhatsApp

Until Meta has verified your business, your bot won’t be able to send messages to WhatsApp users, even if you’ve configured it correctly.

If you need to test out your bot right away, you can use the WhatsApp Playground while waiting for business verification.

Meta business verification taking too long

Unfortunately, we can’t help speed up Meta’s business verification process.

If you need to test out your bot right away, you can use the WhatsApp Playground while waiting for business verification.