Trigger actions when conversation starts

You can make Webchat perform specific actions as soon as a user starts a new conversation. These actions execute before the user sends their first message, making them useful for:

• Sending a welcome message to the user
• Notifying a live agent that a user is chatting with the bot
• Pre-loading any data required for the conversation

1. Add the Conversation Started Trigger

   In your Workflow, right-click and select Trigger, then Conversation Started:

   This will add the Conversation Started Trigger to your Workflow.

2. Setup your Trigger

   Now, you can add anything you want after your Trigger — it’ll execute when a user starts a new conversation:

   Like other Triggers, Conversation Started won’t work in the Studio’s emulator — you have to test it using Webchat.